Customer Service Agent
The Customer Service Agent is a RAG-based assistant tuned for support conversations. It uses your knowledge base to answer customer questions in a clear, professional tone and can prompt users to share contact details when follow-up is needed.
It is available on Starter plans.
What it does
- Answers FAQs and product questions from indexed content
- Maintains a friendly, support-oriented tone
- Can collect contact information when appropriate
- Supports escalation-style flows when configured in the squad
When to use it
Use the Customer Service Agent for customer-facing chat on websites, help centers, or internal support desks where answers should come from your documented policies and product information.
Configuration
Configure from the agent instance in the dashboard:
- Knowledge bases: connect FAQs, product docs, return policies, and similar sources.
- Support settings: support email, language preference, and whether to collect contact info.
- LLM and retrieval: same family of options as the RAG Agent (model, temperature, max context documents, response style).
Typical usage
Place the agent in a squad deployed as chat or widget. Pair with Knowledge Bases that reflect what support agents would normally look up.
For email-driven support, combine with the Email Response Agent in a sequential squad.